Refunds & cancellations

Last updated 13 November 2026

Paying

Nothing to pay when you sign up. We bill you at the end of each month for the milk we delivered. Pay by UPI, cash or bank transfer.

Starter kit deposit

Your starter kit comes with a refundable deposit. When you stop, return the kit and we refund the full deposit within 7 days of getting it back in good condition, by UPI, cash or bank transfer. If a can is damaged or lost, or the lactometer is broken, we deduct what it costs us to replace it. The same applies after a trial.

Pausing

Pause anytime: WhatsApp us by the evening before. Paused days aren't charged.

Cancelling

Cancel with 7 days' notice by WhatsApp or a call. There's no cancellation fee, and you pay only for the milk delivered up to your last day. A trial ends by itself when its days are up.

Spoiled, short or missed milk

Tell us on WhatsApp the same day (a photo helps). We replace it the next morning, or take it off your monthly bill. Your choice.

Questions or complaints

Message us on WhatsApp first. If you're not happy with our answer, contact our grievance officer:

Grievance officer: Owner
WhatsApp or call +91 92896 40077
We acknowledge every complaint within 48 hours and resolve it within one month.